Kayla has worked with various Fortune 500 companies to solve complex customer and employee challenges using science-based methodologies that enable the ideal customer and employee experience across all channels. Kayla has developed employee experience and learning strategies using neuroscience principles and adult learning theories to help clients engage their workforce. She provides leadership and direction to clients about creating a customer-centric culture that engages their workforce in a sincere and impactful way.

 

Kayla is fascinated by behavioural science and has recently been exploring how to combine the power of human-centered design with the insights of behavioural science to create meaningful behaviour change in customers and employees. Kayla is dedicated to continuously learning, empowering others, living with purpose, and growing herself and others around her.

 

Outside of work Kayla spends her time enjoying all that Hamilton, Ontario has to offer with her partner and two rambunctious dogs. She enjoys pilates, trying new restaurants, reading mystery novels, and travelling the world to learn about other cultures and traditions.