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Fail Quickly, Creatively and Right Now

The fear of short-term failure often cripples individuals and organizations from pursuing creative endeavours that could lead to long-term success.I think it is safe to say that most organizations and their employees value creativity. Yet, seeing is believing. Many...

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Copa-, Copacabana – Customer Journeys from Goodfellas

Remember the scene in Goodfellas where mobster Henry Hill takes his date Karen to the Copacabana? The characters — played by Ray Liotta and Lorraine Bracco — experience the ultimate customer journey through the New York City club. And, it’s all masterfully captured by...

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Workplace Productivity Tactics

In the pre-internet age, productivity was all about good time management. Intelligent planning was often all it took to accomplish everything on your to-do list and more. With the advent of email, social media and other technological distractions, the magnitude of...

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The Surprising Ways Improv Can Impact Your Business

Drama, stand-up comedy, jazz music, freestyle rapping and business – what do these all have in common? They free you up to improvise. More often than not, improvisation is associated with things, yet improvisation is not a thing – it is a process of creating a thing....

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Hear, hear! – The Importance of Being Heard

In parliaments across the globe, politicians shout, “hear, hear!”— and, no, it’s not “here, here”— as a form of verbal applause. It is a shortened version of the older “hear him, hear him!” and serves as a way to show approval of what another person is saying.In the...

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What Leaders can Learn from Kawhi Leonard

To paraphrase the great sports writer Cathal Kelly, it’s the personalities and drama that make sports truly interesting – often more than the winning or losing of the games themselves. Without great characters, who are often larger than life, watching sports can get...

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Having the Freedom to Fail

Did you ever hear about the time that Google broke the Internet? It was a fine January morning in 2009 and as many folks arrived at work on the Eastern Seaboard, fired up their computers, and navigated to their favourite pre-Superbowl commentary, they were met with a...

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Moving Towards Flexible Work Cultures

A few years ago, I met with a manager at a Canadian telecommunications company. She was almost a year into her role and had not met the majority of her team members in person. Her direct reports were spread across Canada and communicated virtually – yet they...

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What Really Motivates Your Employees

Have you ever been so disengaged at work that you completely neglect your underlying responsibility as a professional? Attracting and hiring top talent, explained by Jim Collins as “getting the right people on the bus” is a challenging role for leaders. Retaining the...

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