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New Year, New Habit
Do you notice how crowded the gym is in January? This may be because people are returning from holidays, or couldn’t resist themselves at family feasts, or – what is most likely – following through on their New Year’s resolutions. The New Year creates a natural sense...
Leadership Lessons from Santa Claus
For centuries, Santa Claus has been the leader of one of the largest not-for-profit operations in the world. Despite the constant societal, economic and technological changes that he has experienced since the 4th Century, he has managed to evolve, keep his customers...
Craft a Memorable Holiday Office Party
We’ve either lived it or heard the stories – the last-minute secret Santa gifts, the stale gingerbread cookies or Mariah Carey’s Christmas anthem stuck on repeat. There’s a hundred and one ways to miss the holiday mark, and those examples only scrape the surface. The...
Twelve Days of Leadership Lessons
It is our tradition at MacPhie to share insights, ideas, and inspiration during the holiday season. In that spirit, we invite you to view “Twelve Days of Leadership Lessons”.
Living ‘Me to We’
It’s not yet 6am as I join the mob of neon-clad, self-proclaimed “Shameless Idealists” gathering at the Air Canada Centre for this year’s ‘We Day’ event. It’s a moving scene as teens from across the country reunite in warm embrace, reminiscing about Me to We trips and...
Branding-In-Motion
I had just stepped out of the airport taxi, grabbing my bags and making my way into the airport terminal, all while talking to my esteemed friend and former colleague Will Stewart on the phone. I probably looked more dishevelled than is my preference. So then, out of...
Know Your Tribe
I have to admit, it was a pretty cool idea for a birthday present for my wife Michelle.She was turning thirty, and I had heard somewhere that Duran Duran was on tour. When Michelle was a teenager, she had been a huge Duran Duran fan, in the way that only a teenage...
Seek First to Understand, and then to be Understood
Whenever I am conducting a job interview, I always end the interview with the same question: what is the coolest thing you know? And I tell interviewees that I am as interested in the thought process as to how they derive their answer as I am in the answer itself. My...
Want to be in the Customer Service Hall of Fame? Do the Little Things
Let me tell you about Ayla Azad, a chiropractor practicing in Ajax, Ontario. She should be in the Customer Service Hall of Fame. But before we get to why she should be in the Customer Service Hall of Fame, we have to go back to Ayla having a bad day. It was wet and...
An Important Phase of Change Management No One Told Us About
It came as a bit of a shock. I was part of a team working on a new packaging concept called ‘minimal bottle’. The idea was to develop a solution that would reduce packaging across a range of laundry and cleaning products to be more environmentally friendly, and reduce...