Our Thinking / Webinars

Our Webinars

Active Listening for the COVID Era and Beyond

Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques to improve your listening skills – and to communicate more effectively.

The 8 Steps to Effective Decision-Making

Decision-making is difficult. Our colleague Christi Mertens shares the 8 steps for effective decision-making including scenario planning, risk assessment, and communication. Understand the barriers to great decision-making – and how to overcome them – to unleash the potential of your team.

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

On every team, it’s inevitable that divisions and alliances will form. Our colleague Hugh MacPhie discusses that the key is to recognize “us vs. them” issues as they emerge. Hugh shares strategies to unite your team when it matters most.

Managing People Through
Times of Uncertainty

Managing in a time of crisis is difficult, especially in a remote environment. Our colleague Elissa Gurman shares a model that is helpful in managing people effectively during times of uncertainty. David Rock’s SCARF model is based on how we respond to certain situations (status, certainty, autonomy, relatedness and fairness).

Building Trust at Work

Trust at work is an essential component of any high-performing team – but it is particularly important during periods of change and adjustment to new norms. Our colleague Elissa Gurman discusses the 13 top behaviours exhibited by high-trust colleagues as defined by Stephen Covey.

Our Thinking

Discover the latest articles from our leaders.

How to Cultivate a More Inclusive Workplace

How to Cultivate a More Inclusive Workplace

These days, it seems like everyone is talking about diversity, equity, and inclusion (DEI) in the workplace. And with good reason: ensuring that workplaces are diverse, equitable, and inclusive is beyond a doubt the right thing to do, for both business and ethical...

Why Organizational Culture Matters (Part 1)

Why Organizational Culture Matters (Part 1)

This blog is the first in our three-part series about organizational culture. “Culture is simply a shared way of doing something with a passion.” – Brian Chesky, Co-Founder, CEO Airbnb  What is the greatest quality that sets a high performing organization apart from...

Positivity = Productivity

Positivity = Productivity

There is no doubt about it: the word ‘uncertain’ has been used a lot lately to describe our work lives, personal lives – and really our world. It can be hard to believe that a mental state, like a feeling of uncertainty, can manifest physical effects, but research...

Learn more about our approach – and how we can help your important change efforts succeed and stick.

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