Our Thinking / Webinars

Our Webinars

Active Listening for the COVID Era and Beyond

Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques to improve your listening skills – and to communicate more effectively.

The 8 Steps to Effective Decision-Making

Decision-making is difficult. Our colleague Christi Mertens shares the 8 steps for effective decision-making including scenario planning, risk assessment, and communication. Understand the barriers to great decision-making – and how to overcome them – to unleash the potential of your team.

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

On every team, it’s inevitable that divisions and alliances will form. Our colleague Hugh MacPhie discusses that the key is to recognize “us vs. them” issues as they emerge. Hugh shares strategies to unite your team when it matters most.

Managing People Through
Times of Uncertainty

Managing in a time of crisis is difficult, especially in a remote environment. Our colleague Elissa Gurman shares a model that is helpful in managing people effectively during times of uncertainty. David Rock’s SCARF model is based on how we respond to certain situations (status, certainty, autonomy, relatedness and fairness).

Building Trust at Work

Trust at work is an essential component of any high-performing team – but it is particularly important during periods of change and adjustment to new norms. Our colleague Elissa Gurman discusses the 13 top behaviours exhibited by high-trust colleagues as defined by Stephen Covey.

Our Thinking

Discover the latest articles from our leaders.

What Romance Novels Can Teach Us About Workplace Culture

What Romance Novels Can Teach Us About Workplace Culture

During the pandemic, I rediscovered my teenage obsession with romance novels. I have a PhD in English literature, specializing in nineteenth-century love stories, but that was high-brow romance. What I was reading in 2020, on maternity leave with my second child...

Navigating the Transition: How to Foster a Welcoming Work Culture

Navigating the Transition: How to Foster a Welcoming Work Culture

Change. What does this word mean to you? Is change a good or bad thing?  There inevitably arrives a time in every individual’s career when they must confront change. For me, this happened recently. I graduated from university, returned home, and embarked on a fresh...

Learn more about our approach – and how we can help your important change efforts succeed and stick.

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