Our Thinking / Webinars

Our Webinars

Active Listening for the COVID Era and Beyond

Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques to improve your listening skills – and to communicate more effectively.

The 8 Steps to Effective Decision-Making

Decision-making is difficult. Our colleague Christi Mertens shares the 8 steps for effective decision-making including scenario planning, risk assessment, and communication. Understand the barriers to great decision-making – and how to overcome them – to unleash the potential of your team.

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

On every team, it’s inevitable that divisions and alliances will form. Our colleague Hugh MacPhie discusses that the key is to recognize “us vs. them” issues as they emerge. Hugh shares strategies to unite your team when it matters most.

Managing People Through
Times of Uncertainty

Managing in a time of crisis is difficult, especially in a remote environment. Our colleague Elissa Gurman shares a model that is helpful in managing people effectively during times of uncertainty. David Rock’s SCARF model is based on how we respond to certain situations (status, certainty, autonomy, relatedness and fairness).

Building Trust at Work

Trust at work is an essential component of any high-performing team – but it is particularly important during periods of change and adjustment to new norms. Our colleague Elissa Gurman discusses the 13 top behaviours exhibited by high-trust colleagues as defined by Stephen Covey.

Our Thinking

Discover the latest articles from our leaders.

Improving Mental Health in the Workplace

Improving Mental Health in the Workplace

This week marks the 71st annual Canadian Mental Health Association Mental Health Week. The next seven days serve as a reminder to take time to look away from our computer screens and instead look inwards and outwards to check in on ourselves and those around us....

Everyone is Still in Seventh Grade

Everyone is Still in Seventh Grade

Over the course of any given week, we get to connect with and support senior leaders across a number of organizations. And one of the things that consistently fascinates us is how, regardless of the level of seniority of a leader, or how far up Maslow's Hierarchy of...

Building Your Team’s Critical Thinking Skills

Building Your Team’s Critical Thinking Skills

  Have you ever driven home after a long day at work in a mental state of autopilot? This is called ‘highway hypnosis,’ when you travel from one location to another without recollection of the process. This common experience occurs when your attention is occupied...

Learn more about our approach – and how we can help your important change efforts succeed and stick.

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