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How to Deal with Silos at Work
For most of us, silos at work aren’t of the grain-holding variety. Instead, they’re the deep – and often deeply problematic – rifts that emerge between divisions or groups in your organization. Whether your organization is large and stratified, or divided across...
Finding Bright Spots for the Holidays
One of our favourite traditions at MacPhie is hosting our Gin with a Genius series, where we invite inspirational, innovative, and generally super smart people to come by the office to share their insights and ideas with us. These sessions are always extremely...
Communicating Across Differences in an Organization
In today’s business world, people from all walks of life are coming together to make an impact. Teams are required to work together and achieve productivity, regardless of differences in age, race, class, and culture. Creating an inclusive work environment and forging...
Fail Quickly, Creatively and Right Now
The fear of short-term failure often cripples individuals and organizations from pursuing creative endeavours that could lead to long-term success.I think it is safe to say that most organizations and their employees value creativity. Yet, seeing is believing. Many...
Copa-, Copacabana – Customer Journeys from Goodfellas
Remember the scene in Goodfellas where mobster Henry Hill takes his date Karen to the Copacabana? The characters — played by Ray Liotta and Lorraine Bracco — experience the ultimate customer journey through the New York City club. And, it’s all masterfully captured by...
How Storytelling Can Make or Break Your Organization’s Culture
Once upon a time, there was a CEO who visited a job site. When he noticed that the porta-potties onsite were sourced from a major city, rather than the local town where the work was being conducted, he quickly made sure that the big-city porta-potties were replaced...
Workplace Productivity Tactics
In the pre-internet age, productivity was all about good time management. Intelligent planning was often all it took to accomplish everything on your to-do list and more. With the advent of email, social media and other technological distractions, the magnitude of...
The Surprising Ways Improv Can Impact Your Business
Drama, stand-up comedy, jazz music, freestyle rapping and business – what do these all have in common? They free you up to improvise. More often than not, improvisation is associated with things, yet improvisation is not a thing – it is a process of creating a thing....
Hear, hear! – The Importance of Being Heard
In parliaments across the globe, politicians shout, “hear, hear!”— and, no, it’s not “here, here”— as a form of verbal applause. It is a shortened version of the older “hear him, hear him!” and serves as a way to show approval of what another person is saying.In the...
What Leaders can Learn from Kawhi Leonard
To paraphrase the great sports writer Cathal Kelly, it’s the personalities and drama that make sports truly interesting – often more than the winning or losing of the games themselves. Without great characters, who are often larger than life, watching sports can get...
Having the Freedom to Fail
Did you ever hear about the time that Google broke the Internet? It was a fine January morning in 2009 and as many folks arrived at work on the Eastern Seaboard, fired up their computers, and navigated to their favourite pre-Superbowl commentary, they were met with a...
Moving Towards Flexible Work Cultures
A few years ago, I met with a manager at a Canadian telecommunications company. She was almost a year into her role and had not met the majority of her team members in person. Her direct reports were spread across Canada and communicated virtually – yet they...