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Fail Quickly, Creatively and Right Now

Fail Quickly, Creatively and Right Now

The fear of short-term failure often cripples individuals and organizations from pursuing creative endeavours that could lead to long-term success.I think it is safe to say that most organizations and their employees value creativity. Yet, seeing is believing. Many...

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Copa-, Copacabana – Customer Journeys from Goodfellas

Copa-, Copacabana – Customer Journeys from Goodfellas

Remember the scene in Goodfellas where mobster Henry Hill takes his date Karen to the Copacabana? The characters — played by Ray Liotta and Lorraine Bracco — experience the ultimate customer journey through the New York City club. And, it’s all masterfully captured by...

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Workplace Productivity Tactics

Workplace Productivity Tactics

In the pre-internet age, productivity was all about good time management. Intelligent planning was often all it took to accomplish everything on your to-do list and more. With the advent of email, social media and other technological distractions, the magnitude of...

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The Surprising Ways Improv Can Impact Your Business

The Surprising Ways Improv Can Impact Your Business

Drama, stand-up comedy, jazz music, freestyle rapping and business – what do these all have in common? They free you up to improvise. More often than not, improvisation is associated with things, yet improvisation is not a thing – it is a process of creating a thing....

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Hear, hear! – The Importance of Being Heard

Hear, hear! – The Importance of Being Heard

In parliaments across the globe, politicians shout, “hear, hear!”— and, no, it’s not “here, here”— as a form of verbal applause. It is a shortened version of the older “hear him, hear him!” and serves as a way to show approval of what another person is saying.In the...

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