Our Thinking / Webinars

Our Webinars

Active Listening for the COVID Era and Beyond

Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques to improve your listening skills – and to communicate more effectively.

The 8 Steps to Effective Decision-Making

Decision-making is difficult. Our colleague Christi Mertens shares the 8 steps for effective decision-making including scenario planning, risk assessment, and communication. Understand the barriers to great decision-making – and how to overcome them – to unleash the potential of your team.

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

On every team, it’s inevitable that divisions and alliances will form. Our colleague Hugh MacPhie discusses that the key is to recognize “us vs. them” issues as they emerge. Hugh shares strategies to unite your team when it matters most.

Managing People Through
Times of Uncertainty

Managing in a time of crisis is difficult, especially in a remote environment. Our colleague Elissa Gurman shares a model that is helpful in managing people effectively during times of uncertainty. David Rock’s SCARF model is based on how we respond to certain situations (status, certainty, autonomy, relatedness and fairness).

Building Trust at Work

Trust at work is an essential component of any high-performing team – but it is particularly important during periods of change and adjustment to new norms. Our colleague Elissa Gurman discusses the 13 top behaviours exhibited by high-trust colleagues as defined by Stephen Covey.

Our Thinking

Discover the latest articles from our leaders.

Decision-Making for Difficult Times – Leading in a Time Of Crisis

Decision-Making for Difficult Times – Leading in a Time Of Crisis

How can we ask staff to work from home when our technology is unable to meet the demands? How do we retain employees as our revenue declines?  If we need to make cuts to OPEX, where do we start? How do we reassure employees in time of crisis? These are just some of...

Taking Smart Risks and Making the Right Decisions

Taking Smart Risks and Making the Right Decisions

Full disclosure: I do not consider myself to be a risk-taking individual. When I was in Queenstown, New Zealand (widely known as the adventure capital of the world), I chose to visit a maze, rather than skydive, zipline, or bungee jump above some of the most beautiful...

The Most Effective Team Building Activities

The Most Effective Team Building Activities

We all know that teamwork, or effective collaboration, is a “good thing.” Teams that work well together – and that trust one another – are more likely to produce high quality work, and organizations with interdependent workstreams and structures benefit from improved...

Learn more about our approach – and how we can help your important change efforts succeed and stick.

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