Our Thinking / Webinars

Our Webinars

Active Listening for the COVID Era and Beyond

Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques to improve your listening skills – and to communicate more effectively.

The 8 Steps to Effective Decision-Making

Decision-making is difficult. Our colleague Christi Mertens shares the 8 steps for effective decision-making including scenario planning, risk assessment, and communication. Understand the barriers to great decision-making – and how to overcome them – to unleash the potential of your team.

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

On every team, it’s inevitable that divisions and alliances will form. Our colleague Hugh MacPhie discusses that the key is to recognize “us vs. them” issues as they emerge. Hugh shares strategies to unite your team when it matters most.

Managing People Through
Times of Uncertainty

Managing in a time of crisis is difficult, especially in a remote environment. Our colleague Elissa Gurman shares a model that is helpful in managing people effectively during times of uncertainty. David Rock’s SCARF model is based on how we respond to certain situations (status, certainty, autonomy, relatedness and fairness).

Building Trust at Work

Trust at work is an essential component of any high-performing team – but it is particularly important during periods of change and adjustment to new norms. Our colleague Elissa Gurman discusses the 13 top behaviours exhibited by high-trust colleagues as defined by Stephen Covey.

Our Thinking

Discover the latest articles from our leaders.

How Generative AI Can Help Leaders Anticipate Resistance to Change

How Generative AI Can Help Leaders Anticipate Resistance to Change

By: Jessica Harrison Change resistance is one of the most predictable human reactions in organizations. Yet many change management approaches still treat it as something leaders discover only after it appears. Traditional change management frameworks give leaders a...

Navigating Return to Office Across Generations

Navigating Return to Office Across Generations

By: Emma Rowland Return to office mandates continue to ramp up, but the shift is not landing the same way for everyone. What feels manageable for some can feel disruptive for others, depending on life stage, responsibilities, and what people need from work right now....

Return to Office is Back. Is Your Employee Value Proposition Ready?

Return to Office is Back. Is Your Employee Value Proposition Ready?

By: Elissa Gurman Return to office is back and, for many employees, it’s not exactly a welcome change. As organizations roll out RTO mandates, leaders are facing a tough question: how do you keep people engaged when flexibility feels like it’s moving in the wrong...

Learn more about our approach – and how we can help your important change efforts succeed and stick.

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