Culture Archives - Page 11 of 11

Seek First to Understand, and then to be Understood

by admin | Nov 27, 2018 | Culture, Leadership

Seek First to Understand, and then to be Understood Whenever I am conducting a job interview, I always end the interview with the same question: what is the coolest thing you know? And I tell interviewees that I am as interested in the thought process as to how they...

Want to be in the Customer Service Hall of Fame? Do the Little Things

by admin | Nov 27, 2018 | Culture, Leadership

Want to be in the Customer Service Hall of Fame? Do the Little Things Let me tell you about Ayla Azad, a chiropractor practicing in Ajax, Ontario. She should be in the Customer Service Hall of Fame. But before we get to why she should be in the Customer Service Hall...

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Seek First to Understand, and then to be Understood

Want to be in the Customer Service Hall of Fame? Do the Little Things

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