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Want to be in the Customer Service Hall of Fame? Do the Little Things

by admin | Nov 27, 2018 | Culture, Leadership

Want to be in the Customer Service Hall of Fame? Do the Little Things Let me tell you about Ayla Azad, a chiropractor practicing in Ajax, Ontario. She should be in the Customer Service Hall of Fame. But before we get to why she should be in the Customer Service Hall...

An Important Phase of Change Management No One Told Us About

by admin | Nov 27, 2018 | Leadership, Strategy

An Important Phase of Change Management No One Told Us About It came as a bit of a shock. I was part of a team working on a new packaging concept called ‘minimal bottle’. The idea was to develop a solution that would reduce packaging across a range of laundry and...

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Want to be in the Customer Service Hall of Fame? Do the Little Things

An Important Phase of Change Management No One Told Us About

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