Our Webinars - MacPhie

Our Thinking / Webinars

Our Webinars

Active Listening for the COVID Era and Beyond

Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques to improve your listening skills – and to communicate more effectively.

Watch Webinar Recording

The 8 Steps to Effective Decision-Making

Decision-making is difficult. Our colleague Christi Mertens shares the 8 steps for effective decision-making including scenario planning, risk assessment, and communication. Understand the barriers to great decision-making – and how to overcome them – to unleash the potential of your team.

Watch Webinar Recording

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

On every team, it’s inevitable that divisions and alliances will form. Our colleague Hugh MacPhie discusses that the key is to recognize “us vs. them” issues as they emerge. Hugh shares strategies to unite your team when it matters most.

Watch Webinar Recording

Managing People Through
Times of Uncertainty

Managing in a time of crisis is difficult, especially in a remote environment. Our colleague Elissa Gurman shares a model that is helpful in managing people effectively during times of uncertainty. David Rock’s SCARF model is based on how we respond to certain situations (status, certainty, autonomy, relatedness and fairness).

Watch Webinar Recording

Building Trust at Work

Trust at work is an essential component of any high-performing team – but it is particularly important during periods of change and adjustment to new norms. Our colleague Elissa Gurman discusses the 13 top behaviours exhibited by high-trust colleagues as defined by Stephen Covey.

Watch Webinar Recording

Our Thinking

Discover the latest articles from our leaders.

Know Your Tribe

I have to admit, it was a pretty cool idea for a birthday present for my wife Michelle.She was turning thirty, and I had heard somewhere that Duran Duran was on tour. When Michelle was a teenager, she had been a huge Duran Duran fan, in the way that only a teenage...

Seek First to Understand, and then to be Understood

Whenever I am conducting a job interview, I always end the interview with the same question: what is the coolest thing you know? And I tell interviewees that I am as interested in the thought process as to how they derive their answer as I am in the answer itself. My...

Want to be in the Customer Service Hall of Fame? Do the Little Things

Let me tell you about Ayla Azad, a chiropractor practicing in Ajax, Ontario. She should be in the Customer Service Hall of Fame. But before we get to why she should be in the Customer Service Hall of Fame, we have to go back to Ayla having a bad day. It was wet and...

« Older Entries

Next Entries »

Learn more about our approach – and how we can help your important change efforts succeed and stick.

Subscribe to our newsletter to stay in the loop and up to date on our best advice to build and sustain a high-performing team.

372 Bay Street
Suite 1703
Toronto, ON
M5H 2W9

Write us an e-mail at
think@macphie.ca

Privacy Policy

Job Openings

Our Thinking / Webinars

Active Listening for the COVID Era and Beyond

The 8 Steps to Effective Decision-Making

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

Managing People Through Times of Uncertainty

Building Trust at Work

Our Thinking

Know Your Tribe

Seek First to Understand, and then to be Understood

Want to be in the Customer Service Hall of Fame? Do the Little Things

Subscribe to our newsletter to stay in the loop and up to date on our best advice to build and sustain a high-performing team.

Success!

Privacy Policy

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Thank You!

You're seven seconds way from some of our greatest content.

Managing People Through
Times of Uncertainty