Our Thinking / Webinars

Our Webinars

Active Listening for the COVID Era and Beyond

Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques to improve your listening skills – and to communicate more effectively.

The 8 Steps to Effective Decision-Making

Decision-making is difficult. Our colleague Christi Mertens shares the 8 steps for effective decision-making including scenario planning, risk assessment, and communication. Understand the barriers to great decision-making – and how to overcome them – to unleash the potential of your team.

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

On every team, it’s inevitable that divisions and alliances will form. Our colleague Hugh MacPhie discusses that the key is to recognize “us vs. them” issues as they emerge. Hugh shares strategies to unite your team when it matters most.

Managing People Through
Times of Uncertainty

Managing in a time of crisis is difficult, especially in a remote environment. Our colleague Elissa Gurman shares a model that is helpful in managing people effectively during times of uncertainty. David Rock’s SCARF model is based on how we respond to certain situations (status, certainty, autonomy, relatedness and fairness).

Building Trust at Work

Trust at work is an essential component of any high-performing team – but it is particularly important during periods of change and adjustment to new norms. Our colleague Elissa Gurman discusses the 13 top behaviours exhibited by high-trust colleagues as defined by Stephen Covey.

Our Thinking

Discover the latest articles from our leaders.

Lessons for Feedback from a Galaxy Far, Far Away…

Lessons for Feedback from a Galaxy Far, Far Away…

Imagine you are Admiral Ozzel in Star Wars: The Empire Strikes Back. You’ve had a productive career doing the Empire’s evil bidding—maybe you’re close to your pension and have a cache of Imperial credits squirreled away off-ship. But, after a major battle, you take...

Culture is Hard Work

Culture is Hard Work

“Your culture is your culture. Don’t try to be something you aren’t.” This was an insight we heard recently while speaking with the CEO of a TSX 60 company who was discussing the challenges of changing the ethos within a large corporation. Changing culture takes a lot...

Making Time for Space and Reflection

Making Time for Space and Reflection

Earlier this year Business Insider posted quite the attention-grabbing headline with its article: Burned-out billionaires are taking extended multimillion-dollar ‘sabbaticals’ to recharge, from world tours on private jets to skiing expeditions in Antarctica. We’ve...

Learn more about our approach – and how we can help your important change efforts succeed and stick.

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