Our Thinking / Webinars
Our Webinars
Active Listening for the COVID Era and Beyond
Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques
The 8 Steps to Effective Decision-Making
Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization
Managing People Through
Times of Uncertainty
Building Trust at Work
Our Thinking
Discover the latest articles from our leaders.
Fail Quickly, Creatively and Right Now
The fear of short-term failure often cripples individuals and organizations from pursuing creative endeavours that could lead to long-term success.I think it is safe to say that most organizations and their employees value creativity. Yet, seeing is believing. Many...
Copa-, Copacabana – Customer Journeys from Goodfellas
Remember the scene in Goodfellas where mobster Henry Hill takes his date Karen to the Copacabana? The characters — played by Ray Liotta and Lorraine Bracco — experience the ultimate customer journey through the New York City club. And, it’s all masterfully captured by...
How Storytelling Can Make or Break Your Organization’s Culture
Once upon a time, there was a CEO who visited a job site. When he noticed that the porta-potties onsite were sourced from a major city, rather than the local town where the work was being conducted, he quickly made sure that the big-city porta-potties were replaced...
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