Our Thinking / Webinars

Our Webinars

Active Listening for the COVID Era and Beyond

Active listening can be challenging, especially in a remote context. Our colleague Elissa Gurman shares tips and techniques to improve your listening skills – and to communicate more effectively.

The 8 Steps to Effective Decision-Making

Decision-making is difficult. Our colleague Christi Mertens shares the 8 steps for effective decision-making including scenario planning, risk assessment, and communication. Understand the barriers to great decision-making – and how to overcome them – to unleash the potential of your team.

Uniting Your Team Like Never Before: Reducing “Us and Them” Within Your Organization

On every team, it’s inevitable that divisions and alliances will form. Our colleague Hugh MacPhie discusses that the key is to recognize “us vs. them” issues as they emerge. Hugh shares strategies to unite your team when it matters most.

Managing People Through
Times of Uncertainty

Managing in a time of crisis is difficult, especially in a remote environment. Our colleague Elissa Gurman shares a model that is helpful in managing people effectively during times of uncertainty. David Rock’s SCARF model is based on how we respond to certain situations (status, certainty, autonomy, relatedness and fairness).

Building Trust at Work

Trust at work is an essential component of any high-performing team – but it is particularly important during periods of change and adjustment to new norms. Our colleague Elissa Gurman discusses the 13 top behaviours exhibited by high-trust colleagues as defined by Stephen Covey.

Our Thinking

Discover the latest articles from our leaders.

Building Your Team’s Critical Thinking Skills

Building Your Team’s Critical Thinking Skills

  Have you ever driven home after a long day at work in a mental state of autopilot? This is called ‘highway hypnosis,’ when you travel from one location to another without recollection of the process. This common experience occurs when your attention is occupied...

Leading with Purpose

Leading with Purpose

“The process of articulating your purpose and finding the courage to live it - what we call Purpose to Impact - is the single most important developmental task you can undertake as a leader.”  Craig and Snook  Research has shown that less than 20% of leaders have a...

Continuing Education in the Workplace

Continuing Education in the Workplace

We all know that life is a journey of continuous learning and education. But what role does continuing education have to play in the workplace? And what benefits do continuing education bring to employees and employers? First, let’s define our terms. “Continuing...

Learn more about our approach – and how we can help your important change efforts succeed and stick.

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