Our Thinking
Discover the latest articles from our leaders.
Fail Quickly, Creatively and Right Now
The fear of short-term failure often cripples individuals and organizations from pursuing creative endeavours that could lead to long-term success.I think it is safe to say that most organizations and their employees value creativity. Yet, seeing is believing. Many...
Copa-, Copacabana – Customer Journeys from Goodfellas
Remember the scene in Goodfellas where mobster Henry Hill takes his date Karen to the Copacabana? The characters — played by Ray Liotta and Lorraine Bracco — experience the ultimate customer journey through the New York City club. And, it’s all masterfully captured by...
How Storytelling Can Make or Break Your Organization’s Culture
Once upon a time, there was a CEO who visited a job site. When he noticed that the porta-potties onsite were sourced from a major city, rather than the local town where the work was being conducted, he quickly made sure that the big-city porta-potties were replaced...