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Decision-Making for Difficult Times – Leading in a Time Of Crisis
How can we ask staff to work from home when our technology is unable to meet the demands? How do we retain employees as our revenue declines? If we need to make cuts to OPEX, where do we start? How do we reassure employees in time of crisis? These are just some of...
Taking Smart Risks and Making the Right Decisions
Full disclosure: I do not consider myself to be a risk-taking individual. When I was in Queenstown, New Zealand (widely known as the adventure capital of the world), I chose to visit a maze, rather than skydive, zipline, or bungee jump above some of the most beautiful...
The Most Effective Team Building Activities
We all know that teamwork, or effective collaboration, is a “good thing.” Teams that work well together – and that trust one another – are more likely to produce high quality work, and organizations with interdependent workstreams and structures benefit from improved...
How to Deal with Silos at Work
For most of us, silos at work aren’t of the grain-holding variety. Instead, they’re the deep – and often deeply problematic – rifts that emerge between divisions or groups in your organization. Whether your organization is large and stratified, or divided across...
Finding Bright Spots for the Holidays
One of our favourite traditions at MacPhie is hosting our Gin with a Genius series, where we invite inspirational, innovative, and generally super smart people to come by the office to share their insights and ideas with us. These sessions are always extremely...
Communicating Across Differences in an Organization
In today’s business world, people from all walks of life are coming together to make an impact. Teams are required to work together and achieve productivity, regardless of differences in age, race, class, and culture. Creating an inclusive work environment and forging...
Fail Quickly, Creatively and Right Now
The fear of short-term failure often cripples individuals and organizations from pursuing creative endeavours that could lead to long-term success.I think it is safe to say that most organizations and their employees value creativity. Yet, seeing is believing. Many...
Copa-, Copacabana – Customer Journeys from Goodfellas
Remember the scene in Goodfellas where mobster Henry Hill takes his date Karen to the Copacabana? The characters — played by Ray Liotta and Lorraine Bracco — experience the ultimate customer journey through the New York City club. And, it’s all masterfully captured by...
How Storytelling Can Make or Break Your Organization’s Culture
Once upon a time, there was a CEO who visited a job site. When he noticed that the porta-potties onsite were sourced from a major city, rather than the local town where the work was being conducted, he quickly made sure that the big-city porta-potties were replaced...
Workplace Productivity Tactics
In the pre-internet age, productivity was all about good time management. Intelligent planning was often all it took to accomplish everything on your to-do list and more. With the advent of email, social media and other technological distractions, the magnitude of...
The Surprising Ways Improv Can Impact Your Business
Drama, stand-up comedy, jazz music, freestyle rapping and business – what do these all have in common? They free you up to improvise. More often than not, improvisation is associated with things, yet improvisation is not a thing – it is a process of creating a thing....
Hear, hear! – The Importance of Being Heard
In parliaments across the globe, politicians shout, “hear, hear!”— and, no, it’s not “here, here”— as a form of verbal applause. It is a shortened version of the older “hear him, hear him!” and serves as a way to show approval of what another person is saying.In the...